Mattresses, Pillow Tops, Pillows and Mattress Pads are not returnable.

All Linen Products must be returned unopened & unused within 21 days of purchasing.

3 Reasons for Linen Returns:
1. Wrong Size
2. Wrong Item Shipped
3. Defective Item

All returns must be authorized

To receive authorization for a return, you must contact customer service at returns@globalresourceregistry.com to obtain a Return Authorization number known as RA number. All returns that are not exchanged for another item and refunded are subject to a 15% restocking fee.


Please note, we do not backorder. If the requested items are not in stock by the time we process your RA, your credit card will be refunded for the value of the items returned to avoid further delay on your request. In this case the 15% restocking fee will be waived.

All items must be returned in a new, unused and unwashed condition. All original tags must still be attached. We do not refund shipping costs on returns and or exchanges, unless there was a processing error on our behalf. If such an error occurs we will refund shipping costs.

Send your return with insured registered mail provided by the United Postal Service, UPS or Fed-Ex. Please include return with addresses, day time phone number & cellular phone number (if applicable). Please include photocopy of your order confirmation and RA number along purchase order number on the top right corner of your original purchase Invoice. (P.O Number)
Pack your items in the original shipping box if possible and insure your package for the full value of merchandise and return it using the delivery service of your choice. We will not be responsable for lost or stolen return. You must include the RA number given to you with your return. We will notify you once your return has been processed.

After completing the return instructions please send your package to the following address:

G.R.R.
Global Resources Registry LLC
Attn. Return Dept.
310 North East 62nd Street
Miami, FL. 33138